"Help Desk Outsourcing is a service that involves us fully assuming responsibility for the operation and effectiveness of a client's technical support department. Our services include ticket management, customer service and technical support, tailored to the individual needs and expectations of our clients.
We build entire teams for you that are ready to support your business processes. Our teams are organized, efficient and motivated to work through well-designed structures and bonus systems designed to maximize satisfaction and productivity. Our operations are based on SLAs (Service Level Agreement) and/or KPIs (Key Performance Indicators) agreed with you, which help us monitor and improve the quality of our services.
We use the highest quality software capable of meeting all business needs. Our tools are flexible and can be configured to meet the client's specific requirements, thus providing effective and efficient support.
At Ornsson Outsourcing, we take pride in our organizational culture that promotes commitment, development and satisfaction of our employees. We believe that satisfied employees mean better service. We offer competitive salaries, which translates into low staff turnover. As a result, our processes are stable and our staff is experienced and motivated to continuously improve themselves and the quality of service.
When you choose Help Desk Outsourcing from Ornsson Outsourcing, you are choosing stability, quality and professionalism. Check out our offer and experience the difference we can bring to your business.
Software Testing is a service that allows you to delegate all or part of your software testing processes to our company. At Ornsson Outsourcing, we specialize in providing highly skilled teams of testers who are capable of performing a variety of tests, from functional testing to performance, automation or security testing.
Our service consists of comprehensive team building, from recruitment and training to performance monitoring and quality management. We create structures and bonus systems that motivate our testers to continuously improve their skills and ensure the highest standard of service. Our activities are based on specific SLAs (Service Level Agreement) and KPIs (Key Performance Indicators), which we establish with our clients to ensure full transparency and effectiveness of our services.
At Ornsson Outsourcing, we use state-of-the-art testing tools that are configured according to the client's requirements and expectations. As a result, we are able to deliver the highest quality services that meet all software testing requirements.
Our organizational culture, competitive salaries and development paths for our employees mean that staff turnover is low with us. We know that the stability of our teams and the experience of our employees is the key to maintaining high quality services. As a result, our clients can count on reliability, consistency and continuous improvement of testing processes.
When you choose Tester Outsourcing from Ornsson Outsouricng, you are assured that your software testing is in the hands of experienced professionals. Join the ranks of our satisfied clients and experience the quality you expect.
Customer Service Outsourcing is a comprehensive service that allows you to hand over your customer service processes to our experienced company. At Ornsson Outsourcing, we specialize in providing dedicated customer service teams that can communicate effectively both by phone and electronically, with the highest standards of professionalism.
We create entire customer service teams for you - from the recruitment process, to training, to ongoing management and performance monitoring. We support both outbound and inbound campaigns, tailoring our services to your company's individual needs and expectations.
We rely on motivating structures and bonus systems to increase the commitment of our employees, which in turn affects the quality of service to our clients. Our operations are based on SLA (Service Level Agreement) and KPIs (Key Performance Indicators), which we establish together with the client to ensure transparency and effectiveness of our services.
Our customer service teams use state-of-the-art tools that are tailored to your requirements and needs. As a result, we are able to offer fast, efficient and professional support to your customers.
We value our employees and invest in their development, offering competitive salaries and opportunities for advancement. As a result, our staff turnover is low, which translates into stability and continuity of services.
When you choose Customer Service Outsourcing from Ornsson Solutions, you get a partner who is ready to manage your customer service with the highest level of professionalism and efficiency. Join the ranks of our satisfied customers and experience the difference we can bring to your business.
