Effective support for business processes
We handle operational processes so that your company can focus on strategic goals, developing core competencies and building advantage.
What is business process outsourcing?
Business process outsourcing is a management strategy in which an organisation delegates the execution of selected business processes to an external provider specialising in a particular field. The aim of Outsourcing is to increase operational efficiency, reduce costs and benefit from the knowledge and resources of specialised providers.
Outsourcing is the delegation of specific tasks or processes of the Organisation to be performed by external specialists or companies. This allows the company to focus on its core business, saving time and money.
By choosing to outsource your business processes, you gain valuable time to achieve key objectives.
We take responsibility for ensuring operational continuity, stability of operations and uninterrupted support of your business.
We help companies focus on their core business areas
We take over the day-to-day operational processes so that your team can focus on business development and key objectives. BPO saves time, reduces costs and makes operations more efficient.
Small and medium-sized
A service for small and medium-sized companies looking for flexible support and access to specialist knowledge.
Large organisations
Possibility to relieve internal teams and focus on key areas of the business, such as strategy or business development.
Global companies
A solution that supports the provision of services not only locally, but also to companies in other countries - with consistency and quality.
BPO outsourcing perfectly tailored to the size of your organisation
Whether you run a small business, manage a global organisation or optimise processes in a large company – BPO allows you to tailor the scope of support to your actual needs. It also offers you the chance to access the expertise and experience to optimise your processes and make your business more competitive, whatever its scale.
Key benefits of business process outsourcing
Business process outsourcing is not only about saving time and reducing costs. It also relieves the team of repetitive tasks, improves efficiency and provides more flexibility in resource management. You gain access to proven specialist services and the ability to scale your operations without having to expand your own structures.
Service security
The solution is secure for you and your organization, ensuring a permanent Team delivering the service throughout its duration.
Cost optimisation
In our model, you only pay for the actual time spent on completing tasks. You will learn about any additional costs before the service starts.
Savings on resources
As part of the service, we take over the process comprehensively: from recruitment of Consultants, trough onboarding and provision of tools, to full HR and payroll support.
Quality evaluation
At every stage, you can evaluate the quality of our services and execution of tasks, and we make sure to optimise processes - always in consultation with you.
Flexibility of the service
Hourly needs and scope of tasks may vary depending on the time of year - so we flexibly adjust to the situation based on a pre-execution cost estimate.
Reporting and administration
We simplify the bureaucracy by taking over reporting and administration, providing clear, regular statements and effectively relieving you of the burden.
Outsourcing that saves you time and grows your business
Prompt action and direct contact
Nie jesteśmy dużym podmiotem, dlatego obsługujemy Klientów sprawnie i bez zbędnych procedur - od pierwszego kontaktu po finalizację umowy i zatrudnienie Konsultanta.
Access to knowledge and competence of Experts
Our long-standing experience translates into an extensive pool of Consultants with the right skills and resources, ready to efficiently deliver your project within the required timeframe.
Full security and legal compliance
We rely on our own knowledge and experience, operating effectively in accordance with the regulations. We further secure our outsourcing model through ongoing collaboration with legal experts.
Efficient and fast implementation of projects
We implement 80% of the projects within 2 weeks of the request - from resourcing, through onboarding, to delivery of tools, thus ensuring efficient organisation and rapid service delivery.
Consultants matching your needs
We do not impose solutions - we select specialists according to the project profile and the Consultants themselves choose the preferred form of cooperation.
Stable cooperation with experienced consultants
Our turnover is only 10% per year, which translates into stable and long-term relationships with experienced experts.
The course of BPO process
At Ornsson Solutions, we focus on a simple and transparent cooperation process. From gathering the brief and clarifying the requirements, through agreeing the terms and conditions and signing the agreement, to selecting the right specialists and commencing implementation – every stage is clear and predictable. We act quickly and efficiently with a focus on quality, customisation and minimal paperwork.
We support business processes and relieve the daily workload of our clients' teams.
hours of superior serviceto our Clients in 2024.
< 60
consultants who implement projects tailored to the individual needs of our Clients.
10,5%
consultant turnover guarantees stability, continuity of service delivery and long-term cooperation.
13+
key business areas, including training, administration and support processes.
100%
KPI achievement. We deliver our projects in accordance with agreed performance indicators, taking care to ensure quality and timeliness.
Recommendations
FAQ
What is outsourcing?
Outsourcing is entrusting an external company to perform certain processes or tasks that could normally be performed internally. Most often, these are areas that are not core “core” business, such as employee training, handling HR processes, IT, marketing, accounting or logistics. Outsourcing allows companies to focus their resources and attention on strategic activities, while benefiting from the knowledge and experience of a specialized partner.
Is this solution legal?
Yes, outsourcing is a fully legal solution, often used by small and large companies around the world. In Poland, it is regulated by civil and commercial law – outsourcing contracts are most often contracts for the provision of services. It is important to structure the contract correctly and take care of the provisions regarding liability, data protection, confidentiality and scope of responsibilities.
On whom does the risk lie when it comes to outsourcing?
Risk in outsourcing is shared and depends on both parties.
- The outsourcing provider (i.e. Ornsson Solutions, for example) is responsible for the outcome of the service provided.
- But the customer is always responsible for the overall business outcome or the decision to choose outsourcing.
In practice, Ornsson Solutions assumes the organizational and operational risk (e.g., for the selection and coordination of training providers, billing with them, logistics, etc.), and the client is assured that the process will be delivered to the agreed standard.
What do I buy in outsourcing?
When you outsource with Ornsson Solutions, you buy complete support for your chosen business process, along with all the know-how, systems, care of dedicated managers and a ready-made team.
You don’t have to invest in:
- recruitment of people,
- implementation training,
- HR and payroll processes,
- purchase of hardware and licenses,
- nor in building procedures from scratch.
You receive:
implementation of a task from A to Z in accordance with established KPIs and SLAs,
an implementation team competently matched to your business needs,
billing in a simple, predictable model.
This means you buy peace of mind and operational certainty – Ornsson takes all responsibility for proving processes.
Do I have a say in the selection of personnel?
Yes – the Ornsson Solutions model is that we match consultants to the client’s business requirements. The client has insight into competencies, can comment on the competence and preparation of Consultants, and in long-term processes gains a permanent, dedicated team and a dedicated HR BP.
What services does Ornsson Solutions specialize in?
allow them to focus on their core business. We operate in six key areas:
Finance and Procurement – We handle payment processing, invoicing, JPK/VAT, cost estimation, and complete procurement services, ensuring transparency and budget control without the need to build internal teams.
HR and Payroll – We manage recruitment, HR and payroll processes, onboarding, mandatory trainings (OHS, fire safety), and development programs, ensuring compliance with regulations and the highest service standards.
Customer Service and Helpdesk – We build and manage teams for handling complaints, helpdesk, customer service centers, and IT support (L2), ensuring your customers’ satisfaction.
Digital and Sales Systems – We manage CRM, Workday, Salesforce, conduct app testing, and provide product owners and sales system specialists to ensure smooth delivery of IT projects.
IT Support and Infrastructure – We take over technical support, system administration, and ticket handling, eliminating the need for costly in-house teams.
Administrative Processes and Compliance – We manage payment entries in banking systems, verify invoice accuracy, prepare reports, and support compliance procedures.
And most importantly – we’re eager to hear about your needs to explore how we can support you and design an outsourcing model tailored precisely to your business.
